Privacy Policy

Introduction

This Privacy Policy (together with our terms and conditions and any other documents referred to in it) describes the type of information that we collect from you ("you/your") through the use of our services ("Services"), or the use of our website www.mutherboard.com ("Website"), how that information may be used or disclosed by us and the safeguards we use to protect it.

Our Website and Services may contain links to third party websites that are not covered by this Privacy Policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.

We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will treat it. By using or accessing our Website or the Services, you agree to the collection, use and disclosure of information in accordance with this Privacy Policy.

Who We Are

Company Details

Website: www.mutherboard.com
Company Name: mutherboard.com Ltd.
Trading Name: mutherboard.com

Contact Information

Registered Address: 12 Station Parade, Harrogate, HG1 1UE
Trading Address: 12 Station Parade, Harrogate, HG1 1UE
Data Protection Officer: Tania Benade - tania@mutherboard.com

Your Rights Under GDPR

We respect your right to privacy and will only process personal information about you or provided by you in accordance with the Data Protection Legislation, including the UK GDPR, the Data Protection Act 2018, and applicable EU regulations.

Under GDPR, you have the right to:

Request access to your personal data at no cost
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data (right to be forgotten)
Request restriction of processing your personal data
Object to processing of your personal data
Request transfer of your data to another organisation (data portability)
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

What Personal Data We Collect

Identity & Contact Data

First name, last name, username
Email address and telephone numbers
Billing and invoicing addresses
Company information

Technical Data

IP address and login data
Browser type and version
Device and operating system information
Cookie preferences and usage data

Analytics & Performance Data

Website usage patterns and navigation paths
Session recordings and interaction data
Heatmap data showing click and scroll behavior
Page performance metrics

Financial Data

Bank account details (securely encrypted)
Payment card information
Transaction history

Usage & Marketing Data

Website and service usage information
Marketing and communication preferences
Survey responses and feedback

Data We Do NOT Collect

We do not collect Special Categories of Personal Data (race, ethnicity, religious beliefs, health data, biometric data) or information about criminal convictions without explicit consent and legal basis.

Legal Basis for Processing Your Data

We process your personal data only when we have a lawful basis:

Consent

You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications).

Contract Performance

Processing is necessary to perform a contract with you or to take steps before entering into a contract.

Legal Obligation

Processing is necessary for compliance with legal or regulatory obligations.

Legitimate Interests

Processing is necessary for our legitimate business interests, provided your rights and interests are not overridden.

Cookie Policy & Analytics Tools

We use cookies and similar technologies to enhance your website experience and gather information about visitors. All cookies used comply with current UK Cookie Law and GDPR requirements.

Analytics Services We Use

Microsoft Clarity

We use Microsoft Clarity to understand how you interact with our website through heatmaps, session recordings, and analytics. This helps us improve user experience and identify usability issues.

• Data Collected: Page views, clicks, scrolls, session recordings, device information
• Purpose: Website optimisation and user experience improvement
• Data Processor: Microsoft Corporation (USA)
• Privacy Policy: Microsoft Privacy Statement
• Retention: Up to 90 days
• Control: You can opt-out via our cookie preferences

Cookie Consent Tracking

We securely store your cookie preferences, including consent type, date/time of acceptance, and a browser identifier. This data is encrypted and accessible only to authorised administrators for compliance purposes.

Data Security Measures:

All data transmissions are encrypted using HTTPS/TLS
Database access is restricted with role-level security policies
Regular security audits and vulnerability assessments
Staff training on data protection and security protocols
Third-party processors comply with GDPR and have Standard Contractual Clauses

International Data Transfers

We may transfer your data outside the UK/EEA for processing. For example, Microsoft Clarity (our analytics provider) processes data in the United States. When we do, we ensure adequate protection through:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions for countries with equivalent data protection
Binding Corporate Rules for intra-group transfers
Certification schemes and codes of conduct

How Long We Keep Your Data

Standard Retention

Personal data is retained for the duration of our relationship and up to 7 years after termination for legal compliance.

Marketing Data

Marketing preferences and communications are kept until you unsubscribe or request deletion.

Regular Review: We regularly review our retention obligations to ensure we don't keep data longer than legally required or necessary for business purposes.

Exercising Your Rights

To exercise any of your rights or if you have concerns about how we handle your data, please contact our Data Protection Officer at tania@mutherboard.com or use the form below.

Response Timeframes

• Data access requests: Within 30 days (may be extended to 60 days for complex requests)
• Data deletion requests: Within 30 days of verification
• Data correction requests: Within 30 days
• Complaints: Acknowledged within 5 working days

Submit a Data Request

Use this form to request access to your personal data, request corrections, or submit deletion requests as per your GDPR rights.

Important Note

To protect your privacy, we may need to verify your identity before processing your request. Our Data Protection Officer will contact you within 30 days to confirm your request and any additional information needed.

Contact & Complaints

Data Protection Officer

Tania Benade
Email: tania@mutherboard.com
For all data protection inquiries

General Inquiries

Email: legal@mutherboard.com
For privacy policy questions and legal matters

Regulatory Authority

You have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Visit www.ico.org.ukor call their helpline: 0303 123 1113.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email (if you have provided your email address) and by posting a notice on our website. Please check back regularly to stay informed of updates.

Last Updated: 25 June 2026

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